Refund policy

Refund Policy

The Chihuahua Company wants every Titan and every human in their service fully satisfied.

Standard Apparel & Gifts If something isn't right — wrong size, damaged in transit, or simply not what you expected — contact us within 30 days of delivery via our Contact page and we'll arrange a replacement or refund. Items must be unworn and in original condition for a refund; damaged or mis-printed items are replaced at no cost, no return required.

The Royal Commission (Custom Portraits) Because each portrait is created individually for your Titan, Royal Commission orders are final sale once artwork generation has begun. If your finished portrait doesn't match the style you selected (Monarch or Regency) or contains a clear production error, we will revise it at no charge or issue a full refund — no questions asked. We are not able to offer refunds for change of mind after the portrait has been delivered.

How to Request a Refund or Replacement Email us via the Contact page with your order number and a photo of the issue if applicable. We aim to respond within 1 business day and resolve most requests within a week.